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Effective: 30 September 2026

We respect your personal information, and this Privacy Policy explains how we handle it. We adhere to the Australian Privacy Principles established by the Privacy Act 1988 (Cth). We take appropriate measures to ensure FlyFreely can engage securely with and for our customers. The policy covers DEC-UAV Pty Ltd T/A FlyFreely (ABN: 39 164 625 156).

What personal information do we collect and hold?

GENERAL INFORMATION

The types of information that we collect and hold about you could include:

  • identity and contact information, such as your name, postal or email address, telephone numbers, and date of birth;
  • other contact details, such as social media handles;
  • your location or activity including IP address, and whether you’ve accessed third party sites; and
  • other information we think is necessary.

Over the course of our relationship with you, we may collect and hold additional personal information about you, including transactional information, account or policy information, complaint or enquiries about our product(s) or service(s).

If you have general enquiry-type questions, you can choose to do this anonymously or use a pseudonym. We might not always be able to interact with you this way however as we are often governed by strict regulations that require us to know who we’re dealing with, or it may be prohibitively difficult or impossible to action any request without your personal information (e.g. troubleshooting an account issue)

WHEN THE LAW AUTHORISES OR REQUIRES US TO COLLECT INFORMATION

We may collect information about you because we are required or authorised by law to collect it. There are laws that affect aviation organisations, including company and aviation law, which require us to collect personal information. For example, we may be required to collect details to be able to communicate with regulatory bodies as mandated. When we are authorised or required by law to collect your personal information, we will communicate this to you, as well as which law provides the authority or requirement.

WHAT DO WE COLLECT VIA YOUR WEBSITE ACTIVITY?

When you use FlyFreely websites or mobile applications we may collect information about your location or activity including IP address, telephone number and whether you’ve accessed a third party site. This is done to ensure we can verify you and you can receive information from us, to identify ways we can improve our services for you and to understand you better. Some of this website or application information is collected using cookies.

If you start but don’t submit an online form we can contact you using any of the contact details you’ve supplied or other contact details we have for you to offer help (unless the use is anonymous).

We also know that some customers like to engage with us through social media channels. We may collect information about you when you interact with us through these channels. For all confidential matters, please interact with us via private messaging or secure channels.

Much of this data collection is done through the use of cookies and used to improve our services and enhance users’ online experience with us (e.g. website statistics), and does not identify individual customers but does identify the internet browser. Where we do identify you (such as where customers are logged onto our online services), FlyFreely treats any use or disclosure in accordance with this policy.

How do we collect your personal information?

HOW WE COLLECT AND HOLD YOUR INFORMATION

There are many ways we seek information from you. We might collect your information when you fill out a form with us, when you’ve given us a call, used our websites or dropped into one of our offices. In addition, when you use our website or mobile applications we may collect information about your IP address, location or activity. We also find using electronic means, such as email or SMS, a convenient way to communicate with you and to verify your details.

When we collect your Personal Information, we will provide you with a disclosure or Data Collection Notice that details:

  • FlyFreely's identity and contact details;
  • the fact and circumstances of collection (e.g. FlyFreely will collect your Personal Information from you directly whenever it is reasonable and practical to do so, such as submission of information when creating a new User Account.);
  • whether the collection is required or authorised by law (e.g. FlyFreely is required by law to retain necessary Personal Information about an organisation’s Chief Remote Pilot and certified RPA operators, in accordance with Chapter 10, Part 101 (Unmanned Aircraft and Rockets) Manual of Standards 2019 (Cth).);
  • the purposes of collection (e.g. to provision a new User Account for access to the FlyFreely Application);
  • the consequences if personal information is not collected (e.g. the user will be unable to login or use the FlyFreely Application.);
  • FlyFreely's usual disclosures of personal information that it collects (e.g. FlyFreely may disclose your personal information to third parties such as credit check service providers, or identify verification services.);
  • information about FlyFreely’s Privacy Policy (e.g. Individuals may review FlyFreely's Privacy Policy at https://flyfreely.io/privacy-policy which provides guidance on how Individuals may access and seek correction of Personal Information held by FlyFreely, or how to make a privacy complaint, and how that privacy complaint will be handled by FlyFreely.);
  • whether the entity is likely to disclose personal information to overseas recipients, and if practicable, the countries where they are located (e.g. some of FlyFreely’s service providers are located in the United States; see ‘Sharing outside of Australia’ below).

However we’ll never ask you for your security details in this way – if you are ever unsure, just contact us. We will try to collect personal information directly from you unless it’s unreasonable or impracticable. For this reason, it’s important that you keep your contact details up-to-date.

HOW WE COLLECT YOUR INFORMATION FROM OTHER SOURCES

Sometimes we collect information about you from other sources (third parties). We may collect information about you that is publicly available (for example from public registers or social media) or made available by third parties. For instance, we do this where:

  • we distribute or arrange products on behalf of others, including our business partners;
  • we can’t get hold of you and need to update your contact details;
  • we need information from third parties about an application you make through us;
  • we need information for fraud prevention purposes;
  • we are checking the security you are offering; and
  • you have consented to third parties sharing it with us, such as organisations we have loyalty programs with or we sponsor.

We may use or disclose your information to combine it with data collected from external sources. We do this to develop customer insights that help us serve you better. This allows us to understand your preferences and interests, personalise your experience, enhance our products and services, and inform you about products and services that may be of interest. When these insights are shared with others, they are aggregated and do not contain any information that identifies you. We may also use service providers to create these consumer insights.

When we collect personal information about you from a source other than you (for example, a public professional networking site or a reputable third-party data provider), we will take reasonable steps to tell you the matters listed under ‘How we collect and hold your information’, including the source from which we obtained your information. We will usually do this in our first communication with you, or through a linked Data Collection Notice.

If we receive Personal Information about you that we did not ask for (unsolicited Personal Information), we will assess if it is strictly necessary to establish, manage, or terminate our contractual relationship with you. If we keep it, it will be subject to the same usage, disclosure, and protections as the personal information we asked for. If not, we will destroy or de-identify it as soon as practicable, provided it is lawful and reasonable to do so. We may contact you to seek your input or express consent for this collection, noting that privacy legislation may permit us to collect personal information without consent in specific cases such as investigations or legal proceedings.

KEEPING YOUR PERSONAL INFORMATION UP-TO-DATE

The personal information that we hold about our users must be accurate, up-to-date, and complete. Individuals are responsible for keeping FlyFreely informed if their personal information changes during their working relationship with us.

FlyFreely will periodically ask our users to review their personal information held by the organisation to ensure that it is accurate, up-to-date, and complete. This may occur in anticipation of a requirement for the use or disclosure of the individual's personal information, or as part of a regular review of personal information held by FlyFreely.

WHAT IF YOU DO NOT WANT TO PROVIDE US WITH YOUR PERSONAL INFORMATION?

If you do not provide your personal information to us, we may not be able to:

  • provide you with the product or service you want;
  • manage or administer your product or service;
  • personalise your experience with us;
  • verify your identity or protect against fraud; or
  • let you know about other products or services that might better meet your operational, RPAS or UAV needs.

If you do not provide your personal information to us in accordance with an existing contracted requirement, we may inform the relevant parties of your refusal to provide your personal information under the agreement, and this may have consequences up to and including the seeking of legal advice on the potential termination, or the actual termination of the relevant contractual agreement between FlyFreely and the relevant parties.

HOW DO WE TAKE CARE OF YOUR PERSONAL INFORMATION?

We store information in different ways, including in paper records and in electronic storage repositories hosted by third-party Cloud Service Providers. We use contractual arrangements with third-party suppliers, including these Cloud Service Providers to ensure appropriate measures are taken to protect that information, and restrict the uses to which they can put that information.

The security of your personal information is important to us and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Some of the ways we do this are:

  • confidentiality requirements and privacy training of our employees and contractors;
  • documented information classification, information storage, access restrictions, and other information security policies;
  • security measures to control access to our systems and premises;
  • Enforcing need-to-know internal information restrictions by only giving access to personal information to a worker who is verified to be able to receive that information, and has a need to process, use, or disclose that information;
  • ensuring contracted third parties satisfy FlyFreely’s privacy and information security obligations; and
  • maintenance and monitoring of electronic security systems, such as firewalls and data encryption on our websites and cloud-hosted data storage repositories.

 

FlyFreely has put in place procedures to deal with any suspected or actual information security breach, and will notify affected individuals and any applicable regulator when and where legally required to do so.

WHAT HAPPENS WHEN WE NO LONGER NEED YOUR INFORMATION?

We’ll only keep your personal information for as long as it is necessary to fulfill the purpose(s) it was collected for, including to satisfy any contractual, legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, FlyFreely considers the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of personal information, the purposes for which we process personal information, and whether those purposes can be achieved through other means and the applicable legal requirements.

We’re also required to keep some of your personal information for certain periods of time under applicable laws and regulations governing aviation safety, corporations, taxation, privacy and information security. When we no longer require your personal information, we’ll ensure that your personal information is destroyed or de-identified.

HOW WE USE YOUR PERSONAL INFORMATION

FlyFreely will only use or disclose personal information for the primary purpose of establishing, managing, or terminating FlyFreely Application User Accounts in accordance with its ongoing contractual relationships with its Users, as permitted by the Privacy Act 1988 (Cth).

To achieve this primary purpose, FlyFreely may use or disclose personal information in the following circumstances:

  • establishing, accessing, managing, reviewing, updating, or terminating FlyFreely Application User Accounts;
  • establishing, accessing, managing, reviewing, updating, or terminating the contractual relationships that governs the FlyFreely Application User Accounts, or other FlyFreely Services or Products;
  • ensuring record-keeping and general compliance with relevant statutory or regulatory requirements such as laws governing: aviation safety; corporations; taxation; privacy; and information security.

We also collect, hold, and use your information because we offer a range of services and products. This means we can use your information to:

  • provide you with requested information about products and services, including technical support, user help guidance, and general advice;
  • consider your request for additional products and services, including your eligibility;
  • process your application and provide you with products and services; and
  • administer products and services which includes answering your requests and complaints, varying products and services, conducting market research, taking any required legal action in relation to our accounts and managing our relevant product portfolios.

If FlyFreely needs to use or disclose personal information for an unrelated or new purpose (i.e. secondary purpose), FlyFreely will notify the user and obtain their consent for the new or secondary purpose. Users always have the right to withdraw their consent at any time, and may do so via the Contact form on the FlyFreely website (https://flyfreely.io/contact).

FlyFreely will only use or disclose personal information for a secondary purpose if an exception applies, such as:

  • the user has consented to a secondary use or disclosure;
  • the user would reasonably expect FlyFreely to use or disclose their personal information for the secondary purpose, and that purpose is related to the primary purpose of collection, or, in the case of sensitive information, directly related to the primary purpose;
  • the secondary use or disclosure is required or authorised by or under an Australian law or a court/tribunal order;
  • a permitted general situation exists in relation to the secondary use or disclosure; or
  • a permitted health situation exists in relation to the secondary use or disclosure.

Can we use your information for marketing our products and services?

Existing customers. We may use your personal information to send you information about products and services that we believe may be of interest to you, including products and services from our related companies or from those we distribute products on their behalf. We do this by email, SMS, telephone, post, in-app message, or targeted advertising on third-party platforms (such as social networking sites). We will only do this where you would reasonably expect us to use your information this way, and we will stop if you tell us to.

We may use de-identified data to disclose to online advertisers that allow us to place communications in the media most relevant to you.

Prospective customers. From time to time we identify prospective customers using publicly available sources (such as professional networking sites and company websites) and reputable third-party data providers. Where we contact you using personal information that we did not collect directly from you, our first communication will:

  • identify FlyFreely as the sender and the purpose of the communication;
  • on request, tell you the source from which we obtained your personal information; and
  • include a simple, no-cost way for you to opt out of further communications.

With your consent, we may disclose your personal information to third parties such as brokers or agents, or for the purpose of connecting you with other businesses or customers. You can ask us not to do this at any time.

Yes, You Can Opt-Out

Every direct marketing email we send contains an unsubscribe link. You can also opt out of all direct marketing at any time via the Contact form on the FlyFreely website (https://flyfreely.io/contact). We will action your opt-out request as soon as practicable.

Where you have subscribed to something specific (like to hear from one of our sponsored organisations) then these subscriptions will be managed separately. If you no longer wish to receive these emails click the unsubscribe link included in the footer of our emails.

We know that you may prefer to receive some types of messages over others, so where possible we will offer you a choice. For instance, if you’d like to keep receiving particular messages on operations and flight techniques but not data processing, then if we can, we will offer you a way to indicate that choice to us.

You can always update your preferences at any time.

WHAT ARE THE OTHER WAYS WE USE YOUR INFORMATION?

We’ve just told you the primary purposes for which we collect your personal information.Additionally, we also use your personal information for secondary purposes, including:

  • identifying you or verifying your authority to act on behalf of a customer;
  • telling you about other products or services that may be of interest to you, or running competitions and other promotions (this can be via email, telephone, SMS, Instant Messaging, mail, or any other electronic means including via social networking forums), unless you tell us not to;
  • Identifying opportunities to improve our service to you and improving our service to you;
  • assisting in arrangements with other organisations (such as loyalty program partners) in relation to a product or service we make available to you;
  • allowing us to run our business and perform administrative and operational tasks (such as training staff, risk management; developing and marketing products and services, undertaking planning, research and statistical analysis; and systems development and testing);
  • preventing or investigating any fraud or crime, or any suspected fraud or crime;
  • as required by law, regulation or codes binding us; and
  • for any purpose for which you have given your consent.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

To make sure we can meet your specific needs and for the purposes described in ‘How we use your personal information’, FlyFreely will, in some circumstances, have to share or disclose information with third parties, including third-party service providers.

FlyFreely’s third-party service providers are required by contractual obligations to take appropriate security measures to protect personal information in line with applicable privacy legislation.

FlyFreely does not allow third-party service providers to use personal information for their own purposes. FlyFreely only permits them to process personal information for specified purposes and following instructions.

We share or disclose your personal information with third parties only where:

  • it is necessary for the purposes described in ‘How we use your personal information’;
  • you have consented; or
  • it is required or authorised by law.

FlyFreely will not adopt, use or disclose a government related identifier of any individual, unless an exception applies under the Privacy Act 1988 (Cth) Australian Privacy Principles.

SHARING OUTSIDE OF AUSTRALIA

Some of our service providers are located outside Australia. We disclose personal information to recipients in the following countries:

  • United States: cloud hosting and infrastructure; application analytics and error reporting; web analytics; email delivery; content delivery and security; customer relationship management; electronic signing; and business development and sales contractors supporting our North American operations.
  • Other countries: if we engage service providers in other countries, we will update this Privacy Policy to list them.

Where our enterprise, government or regulator agreements require customer data to be hosted in a particular country, we host it there.

Before disclosing personal information to an overseas recipient, we take reasonable steps under Australian Privacy Principle 8.1 to ensure the recipient handles your information consistently with the Australian Privacy Principles. These steps include written contractual obligations requiring the recipient to:

  • only use your personal information for the purposes for which it was disclosed;
  • protect your personal information with security measures equivalent to those required under APP 11;
  • notify us promptly of any actual or suspected data breach;
  • return or destroy your personal information at the end of the engagement; and
  • not further disclose your personal information except as we authorise.

Under s 16C of the Privacy Act 1988 (Cth), where we disclose personal information to an overseas recipient, we generally remain accountable for the recipient’s handling of that information.

Overseas organisations that we have engaged in the disclosure of personal information with, may in-turn, be required to disclose information we share with them under a relevant foreign law. In those instances, FlyFreely will not be responsible for that disclosure, but will endeavour to notify users if we become aware of such a disclosure being made.

Cookies and web beacons

Cookies are text files containing small amounts of information which is downloaded to your hard disk or to your browser’s memory when you visit one of FlyFreely’s sites or apps. Cookies are useful because they help arrange the content and layout of our sites and allow us to recognize those computers or other devices that have been to our sites before. Cookies do many different jobs, such as allowing our websites to remember your preference settings and helping us to enhance the usability and performance of our sites and your experience using them.

Our sites also may contain electronic images known as web beacons – sometimes called single-pixel gifs – that allow us to count the number of users who have visited specific pages. We may include web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.

COOKIE CATEGORIES

The type of cookie that may be used on FlyFreely’s sites and apps can be put into 1 of 4 categories: Strictly Necessary, Performance, Functionality & Profile, and Advertising.

STRICTLY NECESSARY COOKIES

These cookies are essential, as they enable you to move around our sites and apps and use their features, particularly in connection with information searches and order placement. Without these cookies, services you have asked for cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. An example of a strictly necessary cookie is a “shopping basket cookie,” which is used to remember the products that you wish to purchase when you add products to your shopping basket or proceed to checkout.

PERFORMANCE COOKIES

These cookies collect information about how you use our sites and apps, for example which pages you go to most often and if you get any error messages from certain pages. These cookies collect only anonymous information that is used to improve how our sites and apps work.

These cookies are not used to target you with online advertising. Without these cookies, we cannot learn how our sites and apps are performing and make relevant improvements that could better your browsing experience. Examples of performance cookies that our sites and apps use include Google and Adobe Analytics (see further discussion below).

FUNCTIONALITY & PROFILE COOKIES

These cookies allow our sites and apps to store information that you provide such as your site language preferences and to store technical information useful for your interactions with our sites and apps. For instance, they remember your user ID and elements of your user profile. They also ensure that your experience using the sites and apps and FlyFreely’s marketing efforts are relevant to you. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites and apps.

Without these cookies, a website cannot remember choices you have previously made or personalise your browsing experience. For example, we use a cookie to store your language preferences, which allows us to present you with product search results in the correct language, and we use a cookie to store your choice about the appearance of the cookie information banner that we display on our sites and apps. This cookie will help us remember your choice about the appearance of the cookie information banner when you subsequently visit the same site where you made your choice about the banner and any other FlyFreely sites and apps with the same domain or the same top level domain.

ADVERTISING COOKIES

These cookies may be used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the times you see an advertisement as well as help to measure the effectiveness of the advertising campaign. Although these cookies may track your visits to other websites and apps, they do not usually know who you are.

Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

SETTING YOUR COOKIE PREFERENCE

You have the ability to accept or decline cookies. Most internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of FlyFreely’s sites and apps or other websites and apps that you visit.

OUR USE OF WEB ANALYTICS

FlyFreely uses industry-standard web analytics to track visits to our sites and apps. Google Analytics provides these analytics. The information generated by the cookie about your use of our sites and apps (including your IP address) will be transmitted to and stored by Google on servers in the United States or around the world. Google will use this information for the purpose of evaluating your use of our sites and apps, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

What are your individual rights in connection with your personal information?

REQUEST ACCESS TO PERSONAL INFORMATION

Commonly known as an “Information Subject Access Request” (‘ISAR’), this request enables an individual to receive a copy of the personal information that FlyFreely holds about that individual. You may not make an ISAR about another individual. You may have to prove your identity through an enhanced Proof-of-Record-Ownership process, before your ISAR is accepted by FlyFreely and your personal information is released under the process.

However, FlyFreely may impose a reasonable access charge (e.g. reflective of the actual cost incurred by giving access, obtaining legal advice etc). to be paid where there are significant staff, postage, or material costs associated in searching for, locating, retrieving, reproducing, or facilitating access of personal information in response to an information subject access request.

REQUEST CORRECTION OF PERSONAL INFORMATION

This enables an individual to have any incomplete or inaccurate information that FlyFreely holds about that individual be corrected.

REQUEST ERASURE OF PERSONAL INFORMATION

This enables an individual to ask FlyFreely to delete or remove personal information where there is no continuing relevant reason for it to be held by the organisation.

WITHDRAW CONSENT CONNECTED WITH PERSONAL INFORMATION

In the limited circumstances where an individual has provided consent for the collection, use, disclosure, hold, or transfer of personal information for a specific purpose, an individual may withdraw their consent at any time.

Once FlyFreely has received notification of their consent as being withdrawn, FlyFreely will no longer collect, use, disclose, hold, or transfer that personal information for the purpose for which the individual has now withdrawn their consent for, to the furthest extent practicable and permissible by law.

How do I exercise these individual personal information rights?

To exercise any of these individual personal information rights, please fill in the Contact form on the FlyFreely website (https://flyfreely.io/contact). FlyFreely will respond within thirty (30) calendar days to your privacy request.

REFUSING AN INFORMATION SUBJECT ACCESS REQUEST

FlyFreely may only refuse an individual's request for an ISAR by providing a written notice to the individual setting out the grounds for the refusal, which may include one or more of the following:

  • the organisation reasonably believes that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety;
  • giving access would have an unreasonable impact on the privacy of other individuals;
  • the request for access is frivolous or vexatious;
  • the information relates to existing or anticipated legal proceedings between the organisation and the individual, and would not be accessible by the process of discovery in those proceedings;
  • giving access would reveal the intentions of the organisation in relation to negotiations with the individual in such a way as to prejudice those negotiations;
  • giving access would be unlawful;
  • denying access is required or authorised by or under an Australian law or a court/tribunal order;
  • the organisation has reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to the organisation’s functions or activities has been, is being or may be engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter;
  • giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
  • giving access would reveal evaluative information generated within the organisation in connection with a commercially sensitive decision‑making process.

The notice may set out steps that an individual could reframe or narrow their request so that access would not be refused, as well as the inclusion of the internal and external complaint options available to the individual.

HOW DO I MAKE A PRIVACY COMPLAINT?

If you have a complaint about how we handle your personal information, we want to hear from you. We are committed to resolving your complaint and doing the right thing by our customers. Most complaints are resolved quickly, and you should hear from us within thirty (30) calendar days.

Privacy complaints must be submitted in writing via the Contact form on the FlyFreely website (https://flyfreely.io/contact). If you do not hear from us within thirty (30) calendar days, or if you feel like your privacy complaint has not been resolved to your satisfaction, then you can escalate your privacy concern by making a complaint to the responsible privacy authority in your jurisdiction. In Australia, this is the Office of the Australian Information Commissioner (OAIC): GPO Box 5288,

Sydney NSW 2001;

phone 1300 363 992;

www.oaic.gov.au.

Changes to This Privacy Notice

FlyFreely may update this policy at any time and will provide notification to users about changes to the Privacy Policy when substantial updates are made. FlyFreely will also notify individuals in other ways from time to time about changes to the collection, holding, use, disclosure, and sharing of user’s personal information.

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